Privacy Policy

heyRami PRIVACY NOTICE

Last Updated May 5, 2026

1. Introduction

This Privacy Notice describes how I Want That!, Inc. a Delaware corporation dba heyRami ("heyRami," "we", "us" or "our") handles personal data that we collect through our websites and mobile applications that link to this Privacy Notice (collectively, the “Service”), including https://heyrami.com, as well as through our marketing and other activities described in this Privacy Notice. Use of the Service is subject to our SaaS Services Agreement.

If you have any questions or concerns about our use of your personal data, please contact us.

2. Scope of this Privacy Notice

heyRami provides businesses and consumers with a buyer's agent platform. The Service is used for buyer representation and customer-related communications. This Privacy Notice does not apply to personal data about heyRami personnel or job candidates, or to personal data that heyRami processes on behalf of customers in our capacity as a processor or service provider, including data that they authorize us to access in their Google Workspace accounts or Google OAuth integrations.

3. Personal data we collect

The personal data we collect from you, either directly or indirectly, will depend on how you interact with us and with our Service. We collect personal data about you from the following sources:

Information you provide to us. Personal data you may provide to us through the Service, at our online or offline events, through our promotions and surveys, when visiting our offices, or otherwise includes:

Contact data. Your full name, professional title, organization name, email address, mailing address, phone number, social media handle, and other contact details.

Account data. Your full name, email address, the password for your Service account, your country, and any other information you choose to add to your Service profile or associate with your account, such as your avatar, industry, country, pronouns, birthdate, or hobbies.

Transaction data. Any payment card data or banking details you chose to use to pay for the Service, and information about your transactions with us.

Communications data. Information in your communications with us, including when you communicate with us through the Service, social media, events, or otherwise; respond to surveys; provide feedback; or post to our blogs/forums. This includes both the content of these communications and the contact details and metadata associated with it, such as social media handles, profile photos that you use with your social and email accounts, calendar appointment details; and the date/time of the communication. We and our service providers may monitor and record calls/videoconferences with our support or sales teams and other communications for training and quality assurance purposes and the other purposes described in the How we use your personal data section below.

Security data. Security camera footage of our offices, facilities and event spaces.

Referral data. Contact details of friends or contacts that you refer to us or that refer you, such as when you invite them or are invited by them to use the Service. You should not share your friends’ or contacts’ information with us unless you have permission to do so.

If we collect personal data not specifically listed above, we will use it consistent with this Privacy Notice or as otherwise explained at the time of collection.

Information automatically collected. As you navigate the Service, our communications, and other online services, we, our service providers, and our advertising partners may automatically collect information about you, your computer or device, and your browsing actions and usage activity, such as:

Device data. Technical information about your computer or mobile device, including operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique device identification numbers or other identifiers (including identifiers used for advertising purposes), language settings, mobile device/cellular carrier, radio/network information (e.g., Wi-Fi, LTE, 3G), and general location information associated with IP address (e.g., city/town).

Usage data. Page and screen views, search terms, authentication details, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages/screens, information about your activity on a page/screen, access times and duration of access, whether you have opened our emails or clicked links within them, and other functional information on Service performance (like diagnostics and crash logs).

Cookies and other technologies. Some of the information we collect automatically is captured using cookies and other technologies as described in our Cookie Notice.

Third party sources. We combine personal data we receive from you or collect automatically when you use the Service with personal data we obtain from other sources, such as:

Our business contacts who share details about their professional contacts and friends, including potential customers and partners.

Public sources, including government records, information you submit in public forums, and information made publicly available on social media and company website bios (e.g., names, job titles, professional history and training/certifications).

Data brokers who provide contact details and biographical details (e.g., professional/education history) about potential customers and help us keep the details in our database up to date.

Authentication services you can use to log into the Service, such as those provided by Google (Google OAuth) and Microsoft, which may share information about you to facilitate the authentication as described in the service’s settings or privacy policy.

Social media accounts that you connect to the Service, such as when you use a social media widget in the Service to “like” content in the Service. When you do this, the social platform may share your profile or other personal data about you with us. You may be able to limit the information shared with us in the settings of your social media account.

4. How we use your personal data

We use your personal data for the following purposes or as otherwise described in this Privacy Notice or at the time of collection:

Service delivery. We use your personal data to register your Service account, to manage and administer your Service account, provide the Service and to communicate with you about our Service (including support and administrative messages that we may send via email, chat features in the Service or other channels).

Business operations. We use your personal data to administer and maintain our Service and our IT systems (including monitoring, troubleshooting, data analysis, testing, system maintenance, repair and support, reporting and hosting of data) and to operate our business.

Research and development. We use your personal data for research and development purposes, including to analyze and improve the Service and our business in an informed way. As part of these activities, we may create aggregated, de-identified and/or anonymized data from personal data we collect. We make personal data into de-identified or anonymized data by removing information that makes the data personally identifiable to you. We may use this aggregated, de-identified or otherwise anonymized data and share it with third parties for our lawful business purposes, including to analyze, improve and promote the Service and our business.

Marketing. As permitted by applicable law, we may collect and use your personal data to send you marketing emails or contact you by phone about our and/or our partners’ products, services or events. You may opt-out of our marketing communications as described in the Opt-out of marketing section below.

Targeted advertising. Our third-party advertising partners may use cookies and similar technologies to collect information about your use of the Service (including the device data and usage data described above), our communications, and other online services over time and with different browsers and devices. Our advertising partners use that information to show you ads online that they think will interest you and measure the ads’ performance. We may also share individuals’ contact data with our advertising partners to facilitate interest-based advertising on their platforms (e.g., social media platforms) to those individuals or others with similar traits.

Compliance and protection. We use your personal data to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities. We also use your personal data to protect our, your or others’ rights, privacy, safety, or property (including by establishing and defending legal claims), including by conducting internal audits against our policies; enforcing the terms and conditions that govern the Service; and taking steps to prevent, investigate and deter fraud, cyberattacks or other unauthorized, unethical, or illegal activity.

5. How we share your personal data

We may share your personal data with the following categories of recipients, at your direction, and as otherwise described in this Privacy Notice or at the time of collection.

Affiliates. We may share all categories of personal data with other corporate affiliates that we control, are controlled by, or with which we are under common control, for purposes consistent with this Privacy Notice.

Service providers. We may share all categories of personal data with third parties that provide services on our behalf or help us operate the Service or our business (such as hosting, information technology and software, customer support, email and telephone communications, call recording, marketing, advertising, payment processing, user authentication, market/survey research, data brokerage, generative artificial intelligence, and analytics).

Payment processors. Third party payment processors, such as Stripe, that collect your payment card data and other transaction data to process your payment card transactions when you pay for the Service. You can learn about how Stripe handles your personal data in its privacy policy available here: https://stripe.com/privacy. We also give you the option to use third party services such as Plaid to gather your account and banking details from your bank. By using Plaid to gather this data, you grant us and Plaid the right, power, and authority to act on your behalf to access and transmit your personal financial information from the relevant financial institution. You agree to your personal and financial information being transferred, stored, and processed by Plaid as described in Plaid’s privacy policy currently available at https://plaid.com/legal/#end-user-privacy-policy and you expressly agree to its terms and conditions.

Authentication services. When you log into the Service by using your credentials on a third party service, such as Google and Microsoft, the service will collect contact data, device data and usage data from you to facilitate the authentication as described in the service’s relevant settings or privacy policy.

Advertising partners. Third party advertising companies collect, and we share with them, personal data for targeted advertising purposes as described above, including the companies placing third party advertising cookies identified in our Cookie Notice. Their use of personal data is subject to their own privacy policies.

Other users and the public. Other users of our blogs and forums to which you post content visible to them, such as heyrami.com, parts of which are publicly accessible.

Professional advisors. We may share all categories of personal data with professional advisors, such as lawyers, auditors, and bankers, where necessary in the course of the professional services that they render to us.

Authorities and others. We may share all categories of personal data with law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above. See our Law Enforcement Data Request Guidelines for details on how we handle law enforcement requests.

Business transferees. Parties (and their advisors) to business transactions involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, heyRami or our affiliates (including, in connection with a bankruptcy or similar proceedings) may acquire all categories of personal data that we handle in connection with such transactions or we may share it with them in the context of negotiations of or due diligence for such transactions.

6. Your choices

This section applies to all users. Some users may also have additional rights under applicable privacy laws, as described in the relevant region-specific sections below. If you do not provide information we identify as required or mandatory, we may not be able to provide features or services that require that information.

Access or update your information. You may review and update certain Service account information by logging into your account.

Opt-out of marketing communications. You may opt-out of marketing emails at any time by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us. Please note that if you opt-out of promotional emails, you may continue to receive service-related and other non-marketing emails.

Request deletion. You may request deletion of your information by contacting us with your request.

Cookies. Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. See our Cookie Notice for more information about how to control cookies.

7. Other sites and services

The Service may contain links to or integrations of websites and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites or other online services operated by third parties, and we are not responsible for their actions. We encourage you to read the privacy policies of the other websites and other online services you use.

8. Security and Retention

We use technical and organizational safeguards designed to protect the personal data we collect and process about you. However, security risk is inherent in all internet and information technologies, and we cannot guarantee the security of your personal data.

We retain personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for the compliance and protection purposes described above. Factors determining the appropriate retention period for personal data include the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of personal data, the purposes for which we process the personal data, whether we can achieve those purposes through other means, and the applicable legal requirements.

When we no longer require the personal data, we have collected about you, we will either delete or anonymize it (so that it is no longer personally identifiable with you) or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will isolate your personal data from any further processing, employing security safeguards designed to protect it until deletion is possible.

9. International data transfers

We are headquartered in the United States and may use service providers that operate in the United States and other countries other than the country in which you are resident. These countries may have data protection laws that differ from those of your country (and, in some cases may not be as protective as those in your state, province, or country).

Individuals in the European Economic Area, United Kingdom, and Switzerland should read the information provided below about the transfer of personal data outside of those locations.

10. Children

The Service is not intended for use by anyone under 16 years of age. If you are a parent or guardian of a child under 16 from whom you believe we have collected personal data in a manner prohibited by law, please contact us. If we learn that we have collected personal data through the Service from a child under 16 without the consent of the child’s parent or guardian as required by law, we will comply with applicable legal requirements to delete the information.

11. Changes to this Privacy Notice

We reserve the right to modify this Privacy Notice at any time. If we make material changes to this Privacy Notice, we will notify you by updating the date of this Privacy Notice and posting it on the Service or other appropriate means. Any modifications to this Privacy Notice will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your use of the Service after the effective date of any modified Privacy Notice indicates your acknowledgment that the modified Privacy Notice applies to your interactions with the Service and our business.

12. How to contact us

If you have questions or concerns about this Privacy Notice or our practices, please contact us at compliance@heyrami.com.

13. California privacy notice

This notice describes our collection, use and disclosure of personal information of California residents in our capacity as a “business” under the California Consumer Privacy Act (“CCPA”) and their rights with respect to their personal information. For purposes of this notice, “personal information” has the meaning given in the CCPA but does not include information exempted from the scope of the CCPA.

Information practices. The following describes our practices currently and during the past 12 months:

• Collection and disclosure. The chart below describes the personal information we collect by reference to the statutory categories of personal information specified in the CCPA’s definition of “personal information”, and the categories of third parties to whom we disclose it. The terms in the chart refer to the categories of information described above under Personal data we collect and the categories of third parties described above under How we share your personal data. We collect all categories of personal information from the sources described in Personal data we collect and use them for the business/commercial purposes described in How we use your personal data. Information you voluntarily provide to us, such as in free-form webforms, may contain other categories of personal information not described below. We may also disclose personal information to professional advisors, law enforcement and government authorities, and business transferees as described in the How we share your personal data section of this Privacy Notice.

Sales and sharing of personal information. Our use of the targeted advertising services described above may constitute the “sharing” or “sale” of personal information (including the identifiers, California customer records, commercial information and inferences described in the chart above) under the CCPA from which you have the right to opt-out. Click the Your Privacy Choices link in the footer of this webpage for instructions on exercising this opt-out right. Your request to opt-out will apply only to the browser and the device from which you submit the request. Although our Services are not intended for children under 16 years of age, we are required to inform you that we do not have actual knowledge that we have sold the personal information of California residents under the age of 16.

Sensitive personal information. We do not use or disclose sensitive personal information for purposes subject to the right to limit the use and disclosure of sensitive personal information under the CCPA.

Retention. We retain personal information as described in the security and retention section above.

Your privacy rights. As a California resident, you have the following rights under the CCPA:

• Right to know.
• Right to access.
• Right to deletion.
• Right to correction.
• Nondiscrimination.

Exercising your rights. You may submit requests to exercise your right to know, access, deletion and correction by contacting us at compliance@heyrami.com.

Identity verification. We need to verify your identity to process your requests to exercise your rights to know, access, deletion, and correction, and we reserve the right to confirm your California residency.

Authorized agents. Your authorized agent may make a request on your behalf upon our verification of the agent’s identity and our receipt of a copy of a valid power of attorney given to your agent pursuant to applicable state law.

14. Notice to European users

The information provided in this notice applies only to individuals in the United Kingdom (“UK”), the European Economic Area (“EEA”) and Switzerland (we collectively refer this group of countries as “Europe”). This notice applies in the event of any conflict or inconsistency between this notice and the other provisions of this Privacy Notice.

Controller. I Want That!, Inc. dba heyRami. dba heyRami dba heyRami is the controller of your personal data described in this Privacy Notice unless you have entered into a service contract with or received direct marketing communications from a different heyRami affiliate. You may contact the relevant controller by email at compliance@heyrami.com or by mail at:

I Want That!, Inc. dba heyRami. dba heyRami dba heyRami

Legal bases for processing. European data protection law requires that we have a “legal basis” for each purpose for which we process your personal data.

English version controls: Non-English translations of this Privacy Notice are provided for convenience only. In the event of any ambiguity or conflict between translations, the English version is authoritative and controls.